Welcome to Majen ("the App"), a product of Majen Technologies ("Majen," "we," "us," or "our"). Majen is a fashion technology platform that connects African fashion service providers ("Designers") with shoppers ("Clients") seeking custom and ready-to-wear garments. We are currently operating in Nigeria and the United States.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Majen mobile application and any related services (collectively, the "Services"). It applies to all users of the App, including both Designers and Clients.
By creating an account or using the Majen App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.
Minimum Age: The Majen App is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a person under 18, we will promptly delete that information and terminate their account.
This Privacy Policy applies to two types of users:
Clients: Individuals who download and use the Majen App to browse, purchase, or place custom and ready to wear orders for garments from Designers.
Designers: Fashion service providers which includes those offering custom garment creation and ready-to-wear items who register on the Majen App to list and sell their products and services.
Both Clients and Designers are referred to collectively as "users," "you," or "your" in this policy, except where we distinguish between the two.
When you register an account (Clients and Designers):
When you sign in via a third-party service:
If you choose to register or log in using Google, Apple, or Facebook, we receive certain information from those platforms, such as your name, email address, and profile picture, in accordance with your settings on those platforms. We do not receive your passwords for those services.
When Designers set up their profile:
When Clients set up their profile and use the App:
Regarding stored payment details: If you choose to save your payment details for future purchases, this information is stored securely by our payment processor, Flutterwave, and not on Majen's servers. We store only a tokenized reference that allows Flutterwave to process future payments on your behalf. You may remove stored payment details at any time through your account settings.
When you use the in-app chat feature:
Please note that in-app messages are used solely to facilitate communication between Clients and Designers regarding orders and services. We may review chat content where necessary to investigate disputes, enforce our Terms of Service, or comply with legal obligations. You should not share sensitive personal or financial information (such as card numbers or passwords) through the chat feature.
When you contact us:
Any information you include in messages, feedback, or support requests sent to us.
When you use the App, we may automatically collect:
We do not collect or store your raw payment card details on our servers. All payment processing is handled by Flutterwave, our third-party payment processor. When you make a payment, your card information is submitted directly to Flutterwave and is governed by Flutterwave's Privacy Policy. If you choose to save your payment details for future use, Flutterwave stores your card data and provides Majen with a secure token only, which means we never have access to your raw card numbers. We receive only a transaction confirmation and limited non-sensitive details such as the last four digits of your card and the card type. You may remove stored payment details at any time through your account settings.
We use the information we collect to:
We do not sell your personal information to third parties. We may share your information in the following circumstances:
When a Client places an order with a Designer, we share the information necessary to fulfill that order, such as the Client's name and order specifications with the relevant Designer. Designers' public profile information, portfolio photos, and service listings are visible to all Clients on the App.
We work with trusted third-party companies that help us operate the App, including:
These service providers are authorized to use your information only as necessary to provide services to us and are required to protect your information in accordance with applicable law.
We may disclose your information if we believe in good faith that doing so is necessary to:
If Majen Technologies is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice in the App before your information becomes subject to a different privacy policy.
We may share your information for any other purpose with your explicit consent.
We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, regulatory, or fraud prevention purposes.
Order records and transaction data may be retained for up to 10 years in accordance with applicable financial recordkeeping requirements.
You may access, update, or correct your account information at any time through your profile settings in the App.
You may request the deletion of your account by contacting us at hello@majenapp.com. Upon deletion, we will remove your personal data from our systems subject to any legal retention obligations.
You can withdraw consent for location data collection at any time by adjusting your device settings. Note that disabling location access may limit certain features of the App.
You may opt out of promotional emails or push notifications at any time by using the unsubscribe link in any marketing email or by adjusting your notification settings. You will still receive transactional communications related to your account and orders.
If you connect your account via Google, Apple, or Facebook, you can manage the permissions granted to Majen through the settings of those respective platforms.
If you are located in Nigeria, you have rights under the Nigeria Data Protection Act (NDPA) 2023, including the right to:
To exercise any of these rights, contact us at hello@majenapp.com.
If you are located in a U.S. state that provides privacy rights under applicable state law (such as the California Consumer Privacy Act / CCPA for California residents), you may have additional rights, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us at hello@majenapp.com.
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (using SSL/TLS), secure storage, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If you suspect that your account has been compromised, please contact us immediately at hello@majenapp.com.
Majen operates in both Nigeria and the United States, and your information may be stored and processed in either or both countries. By using the App, you acknowledge that your information may be transferred to and processed in a country other than the one in which you reside. We take steps to ensure that such transfers comply with applicable data protection laws.
The App may contain links to third-party websites, payment platforms, or social media services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our App.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an in-app notification or email. Your continued use of the App after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Majen Technologies
Email: hello@majenapp.com
We will respond to all inquiries within a reasonable timeframe and within the timeframes required by applicable law.